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GDPR Policy

Privacy & GDPR

We promise to protect and respect your privacy. This is our privacy policy, and relates to all the information we hold, and all the ways we communicate by email, letter, phone, in person and through our website.

Background

This privacy policy applies to The ListWish Ltd registered office Bishopsland Farm, Dunsden, Oxfordshire RG4 9NR

 

When using “We”, “Us” or “Our” this refers to The ListWish Ltd.

 

We promise to protect and respect your privacy. This is our privacy policy, and relates to all the information we hold, and all the ways we communicate by email, letter, phone, in person and through our website. It covers how we use (process) the personal information you provide to us, and how we are committed to keeping it safe and managing it in line with data protection laws.

  1. What is Personal Data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier.’

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers. The personal data that we use is set out below.

  1. What We Do

We exist to support the most needing of charities and causes across all sectors. No cause is too big or small.

 

To do this we have a database that contains personal data collected in the course of our interactions with beneficiaries, supporters, volunteers, customers, health and social care professionals, members and volunteers.

 

 

  1. How we use your data and on what basis

This section describes what data we hold and what we use if for when you interact with us.

Occasionally, ListWish may embark on a marketing campaign for which your data may be used. Your data will not be sold knowingly to any other third party.

 

3.1 Providing Services

To deliver our services to our causes, we need to ask you for and process your information. We do this to ensure that we provide the most appropriate service to meet your needs. When you make an initial contact with us to enquire about our services we may collect this information via our Application forms and thereafter during the delivery of our services to you.

To deliver services to you the information we hold about you may include:

 

Title
Name
Contact details, postal address, email and phone numbers
Date of Birth
Gender
Your contact and communications preferences

 

We use personal information for internal administration to support you accessing our services and we use aggregated and anonymised data for reporting and analysis to inform development and strategy for the improvement of existing and the provision of future services.

 

3.2 Income Generation

We could not provide our services without the support of our donors and supporters. The information you provide helps us to do this and, if you opt-in to receive communications from us, it allows us to keep you informed about our work. We are committed to working in a transparent, ethical, responsible, and honest way.

 

The information we hold about you may include:

Title
Name
Contact details, postal address, email and phone numbers
Date of Birth
Payment information and reference numbers
Your Gift Aid status to allow us to claim Gift Aid on qualifying donations in accordance with the Gift Aid rules set by HMRC
All payment information, is processed either by us or using third parties that are fully compliant with the appropriate standards.

We work with a number of third parties that enable us to maximise our income generation activities. We also may use third parties to work on our behalf to recruit new supporters, through various channels, and ensure that all are fully compliant with the appropriate standards when engaging them to do so.

 

For all methods of income generation, we keep records of financial transactions for accounting, forecasting and planning purposes and use aggregated and anonymised data for reporting and analysis to inform development and future strategy.

 

3.3 Volunteering

We would not be able to support our charities and causes every year without the support of our volunteers. Volunteers contribute to the innovation, effectiveness and efficiency of the Charity, and provide us with vital links across our community.

 

To manage our volunteers the information we hold about you may include:

 

Title
Name
Contact details, postal address, email and phone numbers
Information required under the Rehabilitation of Offenders Act 1974
Standard or enhanced Disclosure and Barring Service (DBS) checks where applicable
Emergency contact details
Diversity and inclusion monitoring information; ethnic origin, sexual orientation and religion/belief – only if you choose to disclose this information to us
Start and leaving date
Record of any recognition awards
Your driving details (if applicable); driving licence number, tax, insurance and MOT
Records of communications sent to you
Why you are interested in volunteering for us
Where you heard about us

3.4 Marketing

We value our relationship with you and we use your personal data to ensure we contact you in the most appropriate way, to improve our services and to ensure we work efficiently and effectively. We also want to make sure you only receive the information that you want and need from us.

 

Information that we hold in order to provide you with information about our services, our fundraising, volunteering and events may include:

Title
Name
Gender
Contact details, postal address, email and phone numbers

Tools may be used to help us improve the effectiveness of our communications with you, including tracking whether the emails we send you are opened and which links are clicked within a message. These tools allow us to refine our communications, ensuring that we only communicate information that is relevant, appropriate and of interest to you. We monitor website visits, but do not record individual IP addresses, and use tools such as Google Analytics to improve our website and services.